Support
Questions, problems and requests for the ShipOfficer app. One address, answered by the person who built it.
Contact
E-mail info@zdeck.tech with ShipOfficer in the subject. Write from the e-mail address of your account so we can act on it. Replies within two working days.
Frequently asked
How do I get an account?
Sign-up is by invitation code while the app is in its first release. Ask for a code by e-mail; testers receive one directly.
I forgot my password.
Open the password reset page and enter your account e-mail. A single-use link valid for 30 minutes is sent; after setting a new password, sign in again in the app. Your other devices are signed out. If no message arrives, check your spam folder; if it is still missing, write to us from your account e-mail.
Is my logbook official?
No. ShipOfficer is your personal record. It does not replace the ship's official logbooks or the rest-hour records kept in the flag state's format; it gives you your own copy.
Can I export my data?
Port documents are produced as an Excel workbook from each port call. A full export of the logbook can be requested by e-mail.
How do I delete my account?
In the app under Me → Close account, or see the account deletion page.
The app says the server cannot be reached.
Nothing was saved. When the connection is back, enter the record again; check the list first to avoid a duplicate. Entries are saved only when the server confirms them.
Privacy
What is stored and where: privacy policy.